SHIPPING & RETURNS POLICY

Shipping Policy

Thank you for shopping with Tajae Mahal Collection.

All orders are processed within 1–3 business days after payment has been received and verified.

Once your order has been processed, shipping typically takes 3–7 business days within the United States. Delivery times may vary depending on your location, carrier delays, weather conditions, or holiday schedules.

Once your order ships, you will receive tracking information via email.

Please ensure that your shipping address is correct before placing your order. Tajae Mahal Collection is not responsible for packages delivered to an incorrect address provided by the customer.

Returns & Exchanges Policy

Due to the hygienic nature of hair products, all sales are final.

We do not accept returns, exchanges, or refunds on hair products that have been opened, worn, installed, colored, altered, or otherwise used.

If you receive the wrong item or a defective product, you must contact us within 48 hours of delivery at:

support@tajaemahalcollection.com

Please include:

• Your order number
• Photos of the item received
• A description of the issue

After reviewing your claim, we will determine the appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

We may request photos of the packaging and product to assist with resolving the issue.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact:

Tajae Mahal Collection
Email: support@tajaemahalcollection.com